Privacy Policy

1. Who We Are

AI Visual Tools LLC is a limited liability company registered in Wyoming. Our mailing address is 30 N Gould St Ste R, Sheridan, WY 82801. You can reach us at [email protected], and about privacy at [email protected].

2. Information We Collect

• Account information: your name, email address, password (stored only as a one-way hash), business or workspace details and language preference.
• Billing information: your plan, subscription and payment history. Card and cryptocurrency payments are handled by our payment processors; we do not store full card numbers.
• Content you create: chatbots, knowledge sources, forms, funnels and landing pages, booking calendars, CRM contacts, notes, appointments and call records.
• Information about your customers ("Customer Data"): conversations with your chatbots, leads, form responses, bookings and contact details that you or your customers provide through the Services.
• Connected calendars: when you connect a Google, Microsoft or iCloud calendar, we read its busy times so bookings avoid them, and we create, update and remove the events for bookings made through the Services. The access tokens or app passwords for these connections are encrypted at rest.
• Technical information: IP address, browser and device details, pages visited, errors and similar log data, and the cookies we need to keep you signed in and remember your preferences.

3. Information From Facebook And Instagram

Some features work with Meta platforms. We receive the following only after you connect an account and grant the permissions the feature needs:

• Connecting a Facebook Page or Instagram professional account: your Meta user ID and name or username, the Pages you choose and their IDs and names, and the access tokens Meta issues for them.
• Chatbot conversations: messages people send to your connected Page or Instagram account, comments on your posts or Reels that match the keywords you set, the Page-scoped or Instagram-scoped ID of the person writing, and the replies your chatbot sends.
• AI Visual CRM: with your permission, details of the ad accounts, campaigns, ad sets, ads and performance insights you manage, and the responses people submit through your lead ads.

We use this information only to provide the features you turn on: replying on your behalf, showing conversations in your inbox, managing your leads and managing your ads. We do not sell it, use it for advertising profiling, or share it with anyone except the service providers we need to run those features. Access tokens are encrypted at rest.

4. How We Use Information

• To provide, maintain and secure the Services, including signing you in.
• To process payments and manage subscriptions.
• To respond to support requests and send service notices.
• To detect and prevent fraud, abuse and security incidents.
• To understand how the Services are used and improve them.
• To comply with legal obligations.

5. AI Features

Some features use AI models from third-party providers. When they do, we send the provider only the content needed to produce the result, such as a chatbot conversation and the knowledge you have given that chatbot. We do not use your Customer Data to train our own AI models.

6. How We Share Information

• Service providers that work for us: cloud hosting, payment processing, AI model providers, email and telephony providers. They may use the information only to provide their service to us.
• People in your workspace, according to the access you give them.
• Platforms you connect, such as Meta, when needed to deliver a message or perform an action you asked for.
• Authorities or others when required by law, or to protect the rights, property or safety of our users, the public or us.
• A buyer or successor if our business is sold or reorganised, subject to this policy.

We do not sell personal information.

7. Your Customers’ Information

When you use the Services to talk to your own customers, you decide what Customer Data is collected and why, and we process it on your behalf. You are responsible for giving your customers any notices and obtaining any consents the law requires.

8. How Long We Keep Information

• Account information and content: while your account is active, and afterwards only as long as needed for legal, accounting or dispute-resolution purposes.
• Meta access tokens: until you disconnect the Page or account, sign out of Meta in the Services, or remove our app in your Meta settings. Each of those removes the stored token.
• Calendar connections: until you disconnect the calendar.
• Chatbot conversations and leads: in your workspace until you delete them or close your account.
• Logs: for a limited period for security and troubleshooting.

9. Deleting Your Data

• Remove any connection at any time from Social Connections in the product.
• In Facebook or Instagram, go to Settings, then Apps and Websites, remove our app and request deletion of your data. We then delete your Meta sign-in, the access tokens we held and the Pages or accounts you connected, with their Meta conversation links. Meta shows you a confirmation code you can check at https://app.aivisualchatbots.com/data-deletion.
• Email [email protected] to ask us to delete your account or any other information we hold about you.

Chat transcripts belong to the workspace that owns the chatbot; its owner can delete them, or ask us to, at any time.

10. Security

We protect information with encryption in transit, encryption of access tokens and connection credentials at rest, access controls and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Your Rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. To exercise these rights, email [email protected]. We will not discriminate against you for doing so.

12. Children

The Services are for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

13. International Transfers

We operate in the United States. If you use the Services from elsewhere, your information will be processed in the United States and in the countries where our service providers operate.

14. Changes To This Policy

We may update this policy. We will post the new version here with its effective date and, for significant changes, let account holders know in advance.

15. Contact Us

AI Visual Tools LLC, 30 N Gould St Ste R, Sheridan, WY 82801. Email [email protected] or [email protected], or call (307) 456-4469.